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TCRP Report 92: Strategies for Improved Traveler Information
Transportation Research Board
This report is of use to transit managers and others interested in improving transit traveler information for current and potential customers. It provides a useful summary of the state of the practice in the area of improved transit traveler information. The report identifies transit traveler information needs, assesses the state of the art in providing transit traveler information, provides examples of customer information systems from both inside the transit industry and related industries, discusses transit traveler information as part of larger community information systems.